The problem this solves
You have 10 clients. You remember to check on 4 of them regularly. The other 6 quietly drift — skip sessions, stop logging, stop responding. By the time you notice, they've already decided to quit. You just don't know yet.
The AI watches every client automatically and flags the ones who need attention. This scales — whether you have 3 clients or 30, you don't miss anyone.
What triggers a follow-up draft
- Client hasn't trained in X days (X is their configured follow-up cadence, default 7 days)
- High soreness for 3+ consecutive days
- Completion rate dropping significantly
- Low session rating (1 or 2) on their last workout
- Open draft routines you haven't reviewed yet
- Dropped check-ins after a consistent streak
What you see
On the dashboard, a 'Needs Attention' list shows up with the top 10 clients flagged. Each entry shows the reason (e.g., '5 days since last workout', 'follow-up overdue', 'low rating 2/5'). The list is sorted by urgency.
For each flagged client, the AI drafts a personalized message in your voice. You can find drafts in the Drafts section.
Reviewing and sending a draft
- Open the Drafts section on your dashboard.
- Each draft shows the client, the reason it was generated, the suggested message, and any routine suggestions.
- Read through. Edit the message if you want to change the wording.
- Click Send to push it to the client, or Dismiss if the situation has already resolved.
Tuning the cadence
Each client has a 'follow-up days' setting — default 7 days, configurable per client. Shorter cadence for new clients who need more touch. Longer for autonomous clients who like space.
Note
Drafts are private — your client never sees that the AI wrote the message. From their perspective, they got a thoughtful check-in from their coach. Because your AI tone is configured, it actually does sound like you.